Terms & Conditions
1. About Swift
Swift is a Cairo shopping and delivery service. We stock pieces from local fashion and lifestyle brands in one Swift warehouse and deliver them to customers in our delivery areas. By using the app you agree to these terms.
2. Accounts
You can browse without an account, but placing an order requires one. You must give accurate details and keep your login secure. Each account has one role: customer, brand, or driver. You can delete your account at any time from Settings.
3. Products, prices and stock
Prices are shown in Egyptian pounds (EGP) and include the item price set with each brand. Many pieces are one of a kind or have very limited stock. Stock is checked again when you add to your bag and when you place your order; if a piece sells out before then, it can't be ordered and you won't be charged for it.
4. Delivery
We deliver only to the areas listed in the app. Addresses outside those areas can browse but can't check out. Express delivery aims to arrive within 1–2 hours; Same-day orders are sent out after 5–6 PM and arrive the same day. Times are estimates, not guarantees, and can be affected by traffic, weather or high demand. Please give an accurate address and a mobile number the courier can reach.
5. Delivery fees
Delivery is a flat fee per order — one price for Express and one for Same-day — shown before you place your order.
6. Payment
Swift collects payment for the whole order, including items from more than one brand. You can pay cash on delivery, by InstaPay, or by Telda. For InstaPay and Telda, your order is confirmed once we verify the transfer; an InstaPay screenshot is required at checkout. We never ask for or store card details in the app.
7. Cancellations
You can cancel an order from the app any time before it is picked up for delivery. After pickup, please contact Support. If a paid order is cancelled, Swift arranges the refund to your original payment method.
8. Returns & refunds
You may request a return within 7 days of delivery by contacting Support. Once approved, a Swift driver is sent to collect the item from you, and Swift coordinates your refund with the brand. Items must be unused, with original tags and packaging intact, to be eligible — items that don't meet this may be declined and returned to you. Refund timing depends on the brand's own processing and your original payment method. If an item arrives damaged or wrong, contact Support right away with photos.
9. Brands and drivers
Brands are responsible for the accuracy of their product details. Drivers must handle every order with care, follow assigned routes responsibly, and represent Swift professionally.
10. Limitation of liability
Swift is not liable for indirect or consequential losses arising from delays or from using the app, except where applicable Egyptian law requires otherwise.
11. Changes
We may update these terms from time to time. The date above shows the latest version. Continuing to use the app after a change means you accept the updated terms.
12. Contact
Questions about these terms: admin@swiftcairo.com.